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Exceptional Efficiencies


Administration Automation:
Our administration system is automated, ensuring efficiency and accuracy, while providing clients with unprecedented levels of information. We employ the state-of-the-art Microsoft Dynamics AX 2012 database and information system. Automation extends to the CAPtime biometric time and attendance system, providing real time data, translating to operational efficiency and financial savings, resulting from control, versatility and accuracy.


Client Satisfaction Indices and Quality:
Service excellence and a client-centric approach underpin our business and are integral to our ‘good-to-great’ journey. Managing service delivery is a key quality measurement. We have a ‘measure to manage’ approach, enabling our determination of our success in meeting strategic objectives, based on key performance indicators. We also employ external client satisfaction measures, ensuring impartiality of evaluation. Independent client satisfaction surveys, undertaken by Evalu8r and N’Lighten, indicate the quality of client service delivery experiences. We are striving for a Client Satisfaction Index of 90%, with positive client response enabling us to move forward in our ‘good-to-great’ journey. We take client service excellence as a way of life seriously, submitting to a voluntary annual audit of elements relevant to labour in South Africa, inclusive of adherence to a range of Acts and skills, resources, decent work, systems and risk management, together with a comprehensive financial assessment. Our achievements in this respect are certified as ‘exceptional.’


Health, Safety and Environment:
Safety is integral to our operating cycle and business culture. Given the diversity of our clients, we ensure site safety is reviewed for every client. Roles and responsibilities are defined and commitment to the principles behind HSE sought from clients and assignees alike. We embrace sustainability and although assignees work on clients’ premises, we also focus on processes within our own control. Efforts to reduce our environmental impact are detailed in the Group’s Annual Integrated Report.


Switch Management Capability:
Periodically and for many reasons, organisations dependent on the supply of labour replace their suppliers. This results in a need for the transition of skilled labour. We are renowned for our seamless ‘switch’ management capability. Coming into a new relationship and replacing a previous service provider, we provide clients with the necessary peace-of-mind that operational disruption will be significantly minimised through transition. Our ‘switch’ attributes include project management and time considerations, compliance and attention to industrial relations issues, effective communication with stakeholders and preparation of a needs analysis towards to a customised plan.


Industrial Relations:
South Africa’s labour legislation, whilst complex, is amongst the most progressive in the world. We take ownership of operational responsibility of industrial relations. Our experienced specialists are equipped to interpret trends and deal effectively with industrial relations issues and potential strike action quickly and efficiently on behalf of clients. We assist clients maintain a healthy and stable industrial relations environment; one conducive to improved productivity and business efficiency.


Compliance Capability:
In the interests of driving compliance and sustainability, our company voluntarily submits to an annual external audit. Each year, elements relevant to labour in South Africa are reviewed. These include adherence to relevant Acts and decent work, as well as an evaluation of skills, resources and systems. In addition, risk management and financials are assessed. Our company’s appraisals have repeatedly been portrayed as ‘Exceptional.’ We strive constantly for exceptional sustainability.


Persons with Disablities: I-CAN Project
We have adopted an I-CAN project as part of our service offering. The project focuses on the mainstream inclusion and integration in society of young adults with disabilities. Capacity subscribes to the I-CAN ethos, supporting the need to build a sustainable business model to assist people with disabilities by addressing development and employment opportunities in the mainstream business environment, changing perceptions about disability in the workplace. We facilitate sensitisation workshops for existing, permanent staff prior to learners joining sites in order to allay stereotypical misconceptions.


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